Privacy Policy

Sutton Tree Service LLC ("Sutton Tree Service," "we," "us," or "our") respects your privacy and is committed to protecting the personal information of our customers, prospective customers, website visitors, and others who interact with our business.

This Privacy Policy explains how Sutton Tree Service LLC collects, uses, stores, protects, and handles personal information through our website, tree care services, estimate requests, appointment scheduling systems, communications, advertising activities, and other business operations.

This Privacy Policy applies to information collected through our website, tree service operations, online forms, estimate requests, appointment booking systems, SMS communications, email communications, telephone communications, advertisements, and other interactions with Sutton Tree Service LLC.

Sutton Tree Service LLC primarily serves individuals and businesses in Illinois and may also serve customers in neighboring areas where our services are available.

1. Information We Collect

Sutton Tree Service LLC may collect information that you voluntarily provide to us, including:

• First and last name
• Email address
• Mobile or telephone number
• Mailing, billing, or service address
• Property and service location information
• Appointment and scheduling information
• Tree removal inquiries
• Tree trimming and pruning inquiries
• Stump grinding and property maintenance inquiries
• Service estimates and quote requests
• Service interests and preferences
• Communications you send to us
• Information submitted through website forms
• Information submitted through advertising lead forms
• Payment and transaction-related information
• Customer account and service history information
• Records of communications with Sutton Tree Service LLC
• Photographs or other information voluntarily provided for service estimates
• Other information you voluntarily provide

When payments are processed through third-party payment processors, payment card information may be collected and processed directly by the payment provider. Sutton Tree Service LLC does not intend to independently store complete payment card information when it is processed by an authorized payment processor.

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device type, pages visited, referring website, approximate location based on IP address, website interactions, and similar analytics information.

2. How We Collect Information

Sutton Tree Service LLC may collect information when you:

• Visit or interact with our website
• Complete an online form
• Request information about our tree services
• Request a service estimate or quote
• Schedule an appointment, consultation, or property assessment
• Request tree removal, trimming, stump grinding, or other property services
• Opt in to receive SMS/text messages
• Subscribe to email communications
• Contact us by phone, text message, email, website form, or another communication method
• Respond to or interact with an advertisement
• Interact with our social media or digital advertising
• Make a payment
• Use our customer communication or scheduling systems
• Communicate with our staff or service representatives

We may also collect certain technical and usage information through cookies, tracking technologies, analytics tools, and advertising technologies.

3. How We Use Information

Sutton Tree Service LLC uses personal information for legitimate business purposes, including to:

• Provide and manage tree care and property services
• Respond to customer inquiries
• Provide information requested by prospective or current customers
• Prepare and communicate service estimates
• Schedule appointments, consultations, and property assessments
• Manage customer accounts and service records
• Process payments and transactions
• Provide customer support
• Send administrative and service-related communications
• Send SMS/text communications when consent has been provided
• Send email communications
• Make or receive telephone calls
• Provide service reminders and updates
• Communicate regarding scheduled appointments and estimates
• Notify customers of scheduling changes, delays, or weather-related service adjustments
• Communicate information regarding Sutton Tree Service LLC services, promotions, or updates when legally permitted
• Operate and improve our website
• Analyze website traffic and engagement
• Measure advertising performance
• Maintain the security and integrity of our systems
• Comply with applicable legal and regulatory requirements
• Prevent fraud, misuse, or unauthorized activity

Sutton Tree Service LLC does not sell lead data or personal information for promotional purposes. Lead information is not provided to unrelated businesses for their own marketing or promotional use.

4. SMS & Communications

Sutton Tree Service LLC may communicate with customers, prospective customers, and other individuals through SMS/text messaging, email, and telephone calls.

SMS Opt-In

Users may opt in to SMS communications by voluntarily providing their mobile telephone number and affirmatively consenting to receive text messages through a Sutton Tree Service LLC website form, estimate request form, appointment form, lead form, in-person signup process, or another clearly disclosed opt-in method.

Where an online form is used for SMS consent, the applicable consent disclosure will be presented in connection with the opt-in process.

Providing a telephone number alone does not override applicable consent requirements.

Depending on the interaction and consent provided, messages may include:

• Responses to inquiries
• Service information
• Estimate confirmations and updates
• Appointment confirmations and reminders
• Scheduling updates
• Weather-related service notifications
• Customer account or service notifications
• Customer service messages
• Follow-up communications regarding completed or requested services
• Promotional offers or marketing communications when the recipient has provided the appropriate consent

Message frequency may vary. Message and data rates may apply.

Consent to receive marketing SMS messages is not a condition of purchase or use of Sutton Tree Service LLC services.

To opt out of SMS communications, reply STOP to a message. After an opt-out request is received and processed, the recipient will no longer receive messages from that messaging program except where legally permitted, including an appropriate confirmation of the opt-out.

For assistance regarding SMS communications, reply HELP or contact Sutton Tree Service LLC using the contact information provided in this Privacy Policy.

SMS consent applies only to the communications for which the individual provided consent.

Sutton Tree Service LLC does not share SMS consent with affiliates or third parties for their marketing or promotional purposes.

Customer SMS opt-in information and consent are never sold, rented, or shared for third-party marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

These restrictions apply regardless of other provisions of this Privacy Policy concerning service providers or business operations.

5. Data Sharing Policy

Sutton Tree Service LLC does not sell or rent personal information or lead data to third parties for marketing or promotional purposes.

We may provide information to service providers only when reasonably necessary for those providers to perform services on behalf of Sutton Tree Service LLC, such as CRM operations, website hosting, payment processing, customer management, communications infrastructure, appointment scheduling, analytics, customer support, and similar operational services.

These service providers may process information only as necessary to provide their services and subject to their applicable contractual and privacy obligations.

For clarity:

• No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
• Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
• Sutton Tree Service LLC does not provide SMS consent to affiliates, advertisers, lead buyers, data brokers, or unrelated third parties for their own marketing.
• Lead data is never sold and is never provided to unrelated third parties for promotional use.

We may disclose information when reasonably necessary to comply with applicable law, regulation, court order, legal process, or lawful government request; to enforce our agreements; or to protect the rights, property, security, or safety of Sutton Tree Service LLC, our customers, or others.

6. Cookies & Tracking Technologies

Sutton Tree Service LLC may use cookies and similar technologies on our website.

These technologies may be used to:

• Maintain website functionality
• Remember preferences
• Understand website usage
• Measure traffic and engagement
• Improve website performance
• Understand how visitors find our website
• Measure advertising effectiveness
• Support digital advertising campaigns
• Improve our marketing and customer experience

Sutton Tree Service LLC may use analytics and advertising technologies, including technologies associated with platforms such as Meta/Facebook and other service providers.

Certain browsers and devices allow users to restrict or disable cookies through browser settings. Disabling cookies may affect the functionality of portions of our website.

Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or similar tracking technologies.

7. Data Security Practices

Sutton Tree Service LLC takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access controls, authentication procedures, secure third-party platforms, account security practices, and limiting access to information to individuals or service providers who reasonably need access to perform business functions.

No electronic transmission or storage system can be guaranteed to be completely secure. Accordingly, while we take reasonable steps to protect information, we cannot guarantee absolute security.

8. Data Retention

Sutton Tree Service LLC retains personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business and customer records, resolve disputes, enforce agreements, satisfy accounting or tax requirements, and comply with applicable legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it consistent with applicable legal and operational requirements.

SMS opt-out and suppression information may be retained as necessary to honor and document opt-out requests.

9. Third-Party Services

Sutton Tree Service LLC may use third-party service providers to support its operations.

GoHighLevel

Sutton Tree Service LLC uses GoHighLevel (HighLevel) as a customer relationship management, communications, automation, form, and scheduling platform.

HighLevel acts as a technology platform/data processor supporting Sutton Tree Service LLC's operations. Through the platform, information may be stored or processed in connection with:

• Contact and lead records
• Website and online forms
• Conversations and communication history
• SMS/text messaging
• Email communications
• Telephone communications
• Appointment scheduling
• Automation workflows
• Customer relationship management
• Lead and customer-related communications

Use of a technology provider to transmit or process communications on behalf of Sutton Tree Service LLC does not constitute permission for that provider to use SMS opt-in information for its own unrelated marketing purposes.

Other Service Providers

Sutton Tree Service LLC may also use third-party payment processors, website hosting, analytics, advertising, telecommunications, email, security, and other operational service providers as reasonably necessary to conduct business.

Information processed by these providers may be subject to their applicable privacy and security practices.

The use of these service providers does not change our commitment that SMS opt-in data and consent will not be provided to third parties or affiliates for their own marketing or promotional purposes.

10. Your Rights & Choices

Depending on your location and applicable law, you may have rights or choices concerning your personal information.

You may contact Sutton Tree Service LLC to request that we:

• Provide information regarding personal information we maintain about you
• Correct inaccurate information
• Update your contact information
• Delete certain information where applicable
• Stop certain marketing communications
• Update your communication preferences

Certain information may need to be retained for legitimate business, security, transactional, or legal purposes even after a deletion request.

We may take reasonable steps to verify the identity of a person making a privacy request before fulfilling that request.

11. Opt-Out Instructions

Text Messages

To stop receiving SMS/text messages from Sutton Tree Service LLC, reply STOP to any applicable text message.

For SMS assistance, reply HELP or contact Sutton Tree Service LLC directly.

Email

Marketing emails may contain an unsubscribe link or other instructions for opting out of marketing email communications. You may also contact Sutton Tree Service LLC directly to request removal from marketing email communications.

Opting out of marketing communications does not necessarily prevent Sutton Tree Service LLC from sending non-marketing communications that are reasonably necessary to administer an active service relationship, respond to a request, complete a transaction, provide requested services, address security issues, or comply with legal obligations.

12. Children's Information

Sutton Tree Service LLC does not knowingly collect personal information online from children under 13 without appropriate authorization or consent as required by applicable law.

If we become aware that personal information from a child under 13 has been collected in a manner inconsistent with applicable law, we will take reasonable steps to delete or appropriately handle that information.

Parents or legal guardians who believe that a child has provided personal information to Sutton Tree Service LLC may contact us using the information below.

13. Changes to This Policy

Sutton Tree Service LLC may update this Privacy Policy periodically to reflect changes in our business practices, technologies, services, communications practices, or applicable legal requirements.

When changes are made, the updated Privacy Policy will be posted on our website with a revised "Last Updated" date.

Continued interaction with our services after an updated policy becomes effective will be subject to the updated policy to the extent permitted by applicable law.

14. Contact Information

Questions, requests, or concerns regarding this Privacy Policy or Sutton Tree Service LLC's privacy practices may be directed to:

Last Updated: October 8, 2026