Terms & Conditions

Welcome to Sutton Tree Service LLC ("Sutton Tree Service," "we," "us," or "our"). These Terms & Conditions govern your use of our website, online forms, estimate requests, scheduling systems, SMS/text messaging services, email communications, and other digital services provided by Sutton Tree Service LLC.

By accessing our website, submitting information through our forms, requesting services, or communicating with us through our digital platforms, you agree to these Terms & Conditions, to the extent permitted by applicable law.

Please read these terms carefully before using our services.

1. Business Information

Sutton Tree Service LLC is a tree care and property service business based in Oakford, Illinois.

Our services may include:

• Tree removal
• Tree trimming and pruning
• Stump grinding
• Storm damage cleanup
• Tree and property assessments
• Brush and debris removal
• Other related tree care and property services

Services are subject to availability, service location, equipment requirements, weather conditions, and other operational considerations.

Sutton Tree Service LLC reserves the right to determine whether a requested service can be safely and reasonably performed.

2. Website & Digital Services

Our website and digital platforms are provided to help customers and prospective customers:

• Learn about Sutton Tree Service LLC
• Request estimates and service information
• Submit inquiries
• Schedule consultations or property assessments
• Communicate with our team
• Receive service-related updates
• Contact our business through phone, email, or SMS
• Access other information about our services

We make reasonable efforts to keep the information on our website accurate and current.

However, Sutton Tree Service LLC does not guarantee that all website content will always be complete, accurate, or uninterrupted.

We reserve the right to modify, update, suspend, or discontinue any portion of our website or digital services when reasonably necessary.

3. Service Requests & Estimates

Customers may request information, estimates, or appointments through our website, telephone, email, SMS, or other approved communication methods.

Submitting a service request does not automatically establish a service agreement or guarantee that Sutton Tree Service LLC will perform the requested work.

Estimates may be based on information provided by the customer, photographs, property descriptions, or an on-site assessment.

Final pricing may depend on factors including:

• Tree size and condition
• Property accessibility
• Equipment requirements
• Safety considerations
• Labor requirements
• Debris removal requirements
• Weather and ground conditions
• Additional services requested
• Unforeseen site conditions

Unless otherwise stated in a separate written agreement, website inquiries, preliminary estimates, and scheduling requests are informational and do not constitute a binding commitment to provide services.

Any final service agreement, pricing arrangement, payment terms, cancellation conditions, or project-specific obligations will be governed by the applicable estimate, invoice, contract, or other agreement accepted by the parties.

4. Appointments & Scheduling

Sutton Tree Service LLC may offer appointment scheduling for estimates, property assessments, consultations, and tree care services.

Appointment availability may vary based on scheduling demands, weather conditions, staffing, equipment availability, and other operational requirements.

We may contact customers to confirm appointments, provide reminders, request additional information, or communicate scheduling changes.

Scheduled appointments and service dates may need to be adjusted due to circumstances beyond our reasonable control, including severe weather, unsafe working conditions, equipment problems, or emergency service demands.

Customers are encouraged to provide accurate contact information so that important scheduling communications can be delivered.

5. SMS/Text Messaging Terms

Sutton Tree Service LLC may offer SMS/text messaging communications to customers and prospective customers who have provided appropriate consent.

Our business messaging number is:

+1 (217) 634-2220

Our established business telephone number is:

(217) 502-3278

SMS Program Description

Sutton Tree Service LLC's SMS messaging program may provide communications related to:

• Customer inquiries
• Service estimates and quote requests
• Appointment confirmations
• Appointment reminders
• Scheduling updates
• Tree service information
• Weather-related scheduling changes
• Service notifications
• Customer support
• Follow-up communications
• Promotional offers when appropriate marketing consent has been obtained

Messages may be sent through automated communication systems or by authorized representatives of Sutton Tree Service LLC.

SMS Consent

By voluntarily opting in to receive SMS communications from Sutton Tree Service LLC, you authorize us to send text messages to the mobile number you provide, consistent with the type of communications disclosed when you consent.

Consent may be obtained through website forms, estimate request forms, appointment forms, lead forms, or other clearly disclosed opt-in methods.

Providing a phone number alone does not automatically constitute consent to receive marketing text messages.

Consent to receive marketing SMS messages is not a condition of purchasing or receiving services from Sutton Tree Service LLC.

Message Frequency

Message frequency may vary depending on your interactions with Sutton Tree Service LLC, your service requests, appointment activity, and the communications to which you have consented.

Message & Data Rates

Message and data rates may apply.

Your wireless carrier may charge fees for receiving or sending SMS messages according to your mobile service plan.

Sutton Tree Service LLC is not responsible for charges imposed by your wireless carrier.

SMS Opt-Out

You may opt out of receiving SMS messages at any time.

Reply STOP to any applicable text message to unsubscribe.

After your opt-out request has been processed, you will no longer receive messages from that messaging program, except where legally permitted, including an appropriate confirmation of the opt-out.

SMS Help

For assistance with our messaging program:

Reply HELP to any applicable text message.

You may also contact Sutton Tree Service LLC directly using the contact information listed in these Terms & Conditions.

SMS Privacy

Sutton Tree Service LLC respects the privacy of individuals who subscribe to our messaging program.

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
• Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text messaging services.
• Customer SMS consent information will not be sold, rented, or provided to unrelated third parties for their own marketing activities.
• Information sharing with service providers and subcontractors supporting legitimate business operations, such as customer service and communications delivery, may occur as described in our Privacy Policy.

Our SMS communications are also governed by our Privacy Policy.

6. Email Communications

Sutton Tree Service LLC may communicate with customers and prospective customers through email.

These communications may include:

• Responses to service inquiries
• Estimates and quotes
• Appointment confirmations
• Scheduling updates
• Service-related information
• Customer support communications
• Invoices and transaction-related information
• Marketing or promotional communications when legally permitted

Customers who receive marketing emails may unsubscribe using the instructions provided in the communication or by contacting Sutton Tree Service LLC directly.

Unsubscribing from marketing emails does not necessarily prevent the delivery of important non-marketing communications related to active service requests, appointments, invoices, or other legitimate business matters.

7. Customer Responsibilities

Customers who use Sutton Tree Service LLC's website, forms, and communication systems agree to provide accurate and truthful information.

Customers are responsible for providing information reasonably necessary to respond to inquiries or perform requested services.

This may include:

• Accurate contact information
• Correct property or service address
• A description of requested services
• Relevant property access information
• Known safety concerns or hazards
• Information regarding property ownership or authorization to request work

Customers should not knowingly submit false, misleading, fraudulent, or unauthorized service requests.

Where applicable, customers are responsible for ensuring they have the authority to request work on the property involved.

Additional responsibilities regarding property access, utility identification, permits, payment, or project preparation may be established in a separate service agreement.

8. Payments & Transactions

Certain services provided by Sutton Tree Service LLC may require payment.

Payment amounts, accepted payment methods, deposits, due dates, and other financial terms will be communicated through an applicable estimate, invoice, contract, or service agreement.

Sutton Tree Service LLC may use third-party payment processing services when necessary to facilitate transactions.

Payment information submitted through third-party providers may be subject to those providers' applicable terms, privacy policies, and security practices.

Unless otherwise specified in a separate written agreement, submitting an online inquiry or estimate request does not create a payment obligation.

Refunds, cancellations, deposits, and payment disputes associated with tree care services will be governed by the applicable service agreement and applicable law.

9. Third-Party Technology Providers

Sutton Tree Service LLC may use third-party platforms and service providers to operate its website, manage customer relationships, schedule appointments, process communications, and support normal business operations.

GoHighLevel

Sutton Tree Service LLC uses GoHighLevel (HighLevel) as a customer relationship management and communications platform.

HighLevel may support:

• Customer and lead records
• Website forms
• Estimate inquiries
• Appointment scheduling
• SMS communications
• Email communications
• Telephone communications
• Customer support conversations
• Automated reminders
• Customer relationship management
• Business automation workflows

Customer information may be processed through these systems as reasonably necessary to provide requested services and support communications.

Third-party technology providers may operate under their own terms of service and privacy policies.

Sutton Tree Service LLC does not authorize these providers to use customer SMS opt-in information for unrelated third-party marketing purposes.

10. Intellectual Property

Unless otherwise indicated, the content displayed on Sutton Tree Service LLC's website and digital platforms may include materials owned by or licensed to Sutton Tree Service LLC.

These materials may include:

• Business names and branding
• Logos
• Website text
• Photographs
• Graphics
• Videos
• Service descriptions
• Promotional materials
• Other original digital content

Users may access and view website content for lawful personal or business informational purposes.

Unauthorized copying, reproduction, modification, distribution, or commercial use of protected materials is prohibited unless permission has been obtained from the applicable rights holder or such use is otherwise permitted by law.

11. Acceptable Use

Users agree to use Sutton Tree Service LLC's website and digital communication systems for lawful purposes.

Users may not:

• Submit fraudulent or misleading information
• Attempt to gain unauthorized access to our systems
• Interfere with website functionality
• Distribute malicious software or harmful code
• Misuse online forms or communication systems
• Impersonate another person or business
• Use our systems to harass, threaten, or abuse others
• Engage in activities that violate applicable laws or regulations

Sutton Tree Service LLC reserves the right to restrict access to its digital services when reasonably necessary to protect its business, customers, systems, or other users.

12. Service Availability & Operational Conditions

Tree care and property services involve physical work that may be affected by conditions outside Sutton Tree Service LLC's reasonable control.

These conditions may include:

• Severe weather
• Storm damage
• Unsafe tree conditions
• Ground instability
• Restricted property access
• Equipment availability
• Utility hazards
• Emergency service requirements
• Other unforeseen operational or safety concerns

Sutton Tree Service LLC reserves the right to delay, reschedule, or decline work when conditions present unacceptable safety risks or prevent the reasonable performance of services.

Any contractual obligations regarding scheduling, delays, cancellations, or service performance will be governed by the applicable service agreement and applicable law.

13. Disclaimer of Warranties

Sutton Tree Service LLC provides its website and digital services on an "as available" basis.

To the extent permitted by applicable law, we do not guarantee that our website or online communication systems will operate without interruption, technical errors, or temporary service limitations.

Information presented on our website is intended for general informational purposes and should not be interpreted as a final service estimate, binding project agreement, or professional assessment of a specific tree or property condition.

Actual service recommendations and pricing may require additional information or an on-site evaluation.

Nothing in these Terms & Conditions excludes warranties or protections that cannot lawfully be excluded.

14. Limitation of Liability

To the extent permitted by applicable law, Sutton Tree Service LLC will not be responsible for indirect, incidental, special, or consequential damages arising solely from the use of, or inability to use, our website or digital communication systems.

This may include interruptions, technical failures, delayed electronic communications, or inaccuracies in general website information.

These limitations do not apply where prohibited by law and do not limit liability for matters that cannot legally be excluded.

These Terms & Conditions do not replace or modify any separate written tree service contract, accepted estimate, or project-specific agreement between Sutton Tree Service LLC and a customer.

15. Privacy & Personal Information

Sutton Tree Service LLC respects the privacy of customers, prospective customers, and website visitors.

Personal information collected through our website, forms, scheduling systems, and communications platforms is handled in accordance with our Privacy Policy.

Our Privacy Policy describes:

• Information we collect
• How information is used
• How information may be shared
• SMS consent and data-sharing protections
• Cookies and tracking technologies
• Data security practices
• Data retention
• Customer privacy rights
• Opt-out procedures
• Contact information

Users are encouraged to review our Privacy Policy for additional information regarding personal data and communications.

16. Changes to These Terms

Sutton Tree Service LLC may update these Terms & Conditions periodically to reflect changes in our services, technologies, business operations, legal obligations, or communication practices.

When updates are made, the revised Terms & Conditions will be posted on our website with an updated "Last Updated" date.

Changes will apply prospectively to the extent permitted by law.

Continued use of our website or digital services after updated terms become effective may constitute acceptance of those changes where legally permitted.

Material changes affecting existing service agreements will be handled according to the applicable contract and legal requirements.

17. Governing Law

These Terms & Conditions are governed by the applicable laws of the State of Illinois, without regard to conflict-of-law principles, except where otherwise required by applicable law.

Any disputes relating to these Terms & Conditions will be subject to applicable legal procedures and jurisdictional requirements.

Nothing in these terms limits rights or remedies that cannot legally be waived.

18. Contact Information

Questions, requests, or concerns regarding these Terms & Conditions, Sutton Tree Service LLC's services, or our communication practices may be directed to:

Last Updated: October 8, 2026